Big Mum’s Rules

Big Mum wants to lay down some house rules, on order you agree to accept the following…



  • Full payment is required at the time of ordering and is non-refundable.
  • Your order is not confirmed until payment has been processed.


Refunds & cancellations

  • All payments are non-refundable and will not be refunded in the event of any cancellation.
  • In the unlikely event of us having to cancel your order, a full refund will be processed.
  • If there are any issues raised with your order, we will try our hardest to make sure that we can resolve these to the best of our ability.
  • If you are unsatisfied with any of the items in your order, please contact us via email immediately and we will try our best to resolve your matter.
  • If we have sent you an incorrect item, please notify us as soon as possible and we will get this replaced for you.



  • If you have any allergies or dietary requirements, please let us know before placing your order.
  • We will do our best to make it as clear as possible to inform you in advance of any allergens that our products may contain.
  • For full nutritional information, please contact us via email.



  • We try our best to ensure our drivers give the best possible delivery service.
  • If you are dissatisfied with how your order has been delivered please contact us via email.


Customer care

  • Customer care is extremely important to us, and our team is here to assist you to the best of our abilities.
  • You can contact our customer care team, or provide any feedback via email.