Big Mum wants to lay down some house rules, on order you agree to accept the following…
Payments
- Full payment is required at the time of ordering and is non-refundable.
- Your order is not confirmed until payment has been processed.
Refunds & cancellations
- All payments are non-refundable and will not be refunded in the event of any cancellation.
- In the unlikely event of us having to cancel your order, a full refund will be processed.
- If there are any issues raised with your order, we will try our hardest to make sure that we can resolve these to the best of our ability.
- If you are unsatisfied with any of the items in your order, please contact us via email immediately and we will try our best to resolve your matter.
- If we have sent you an incorrect item, please notify us as soon as possible and we will get this replaced for you.
Allergies
- If you have any allergies or dietary requirements, please let us know before placing your order.
- We will do our best to make it as clear as possible to inform you in advance of any allergens that our products may contain.
- For full nutritional information, please contact us via email.
Delivery
- We try our best to ensure our drivers give the best possible delivery service.
- If you are dissatisfied with how your order has been delivered please contact us via email.
Customer care
- Customer care is extremely important to us, and our team is here to assist you to the best of our abilities.
- You can contact our customer care team, or provide any feedback via email.
